[Resolved]  Aircel — POSTPAID CONNECTION CONVERT TO AIRCEL PREPAID

Address:

Pondicherry, Puducherry

DEAR SIR, 1. I SEND THE MAIL ON 29/05/2015. YOU REPLY ON 30/05/2015 YOUR REFERENCE NO 1- [protected]. 2. I REPLY TO YOUR MAIL ON 03/06/2015 BUT YOUR SIDE TOLD THAT SAME ANSWER YOU GO TO SHOWROOM AND SUMBIT THE DOCUMENT. I REMEBER YOU 28/05/2015 I SUMBITTED THE DOCUMENT AT PONDICHERRY AIRCEL OFFICE MANAGER AND I CONFORMED ON 05/06/2015 MET THE MANAGER AND GIVEN MY MAIL PROOF ALSO THE MANAGER TOLD SEND YOUR DOCUMENT OUR HIGER LEVEL AND GIVEN REFERENCE NO .MOB NO [protected] REF NO 1- [protected] 3. I SEND MAIL ON 06/06/2015 AFTER THAT MY MOB [protected] HAS CONVERTED TO AIRCEL PREAPID ON 10/06/2015. MY ANOTHER MOB NO [protected] BUT TILL NOW NOT CONVERTED. I CALL TO CUSTOMER CARE PEOPLE THEY TOLD SAME ANSWER FOR DOUCUMENT PENDING YOU GO TO CONTACT SHOW ROOM. 4. 16/06/2015 TODAY MET YOUR PONDICHERRY AIRCEL OFFICE MANAGER(RAJIV GANGHI SATCHU) THEY TOLD OUR SIDE BOTH MOB NO DOCUMENT SEND ON 28.05.2015 SAME DAY AND I CONFORM AIRCEL OFFICE TODAY MY UN BILLED AMOUNT RS.160 ONLY. AFTER THAT IAM NOT PAID ANY AMOUNT. SIR, YOU WILL ASK THE PONDICHERRY AIRCEL OFFICE THIS CUSTOMER DOCUMENT RECEIVED OR NOT? THAT CONFORM IS YOUR JOB, HOW MANY TIMES I GO TO SHOW ROOM??? THAT IS NOT MY JOB. SIR BOTH MOB NO POSTPAID CONVERT TO PREPAID MY REQUSTING AND ON SAME DAY . BUT ONE MOB NO CONVERTED BUT ANOTHER MOB NO NOT CONVERTED SO MANY TIMES I FOLLOW-UP BY MAIL, SHOWROOM AND CUSTOMER CARE. BUT OUR PROBLEM NOT SOLVED TILL NOW, SO CONSIDER MY REQUSTING. OTHER WISE IF YOU LIKE I WILL GO TO COMPLAINT AT CONSUMER COURT??????? I AM WAITING FOR YOUR POSITIVE REPLY. REGARDS T.SRIRAMAJAYAM MOB[protected]