[Resolved]  Aircel — Postpaid to prepaid

Address:Namakkal, Tamil Nadu, 637408

From
K. Sundararajan,
My aircel mobile numbers.: [protected] - [protected]
70 a, singalandapuram road colony,
Kamaraj nagar, konerippatty,
Rasipuram - 637 408.
Namakkal dt.
Tamilnadu state.
To
The secretary,
Telecom regulatory of india,
Goverment of india,
New delhi.

Dear sir,

I am using aircel communication network. My mobile nos.[protected] & [protected]. I visited salem four road aircel show room to change my numbers post paid to prepaid scheme. They told me to come on next month first week and update bill payment. So i told them take the bill from my deposit amount. But they didn`t accept my request. I have the deposit amount each rupees two hundred and fifty. My regular bill amount was below two hundred only. So, you force them to accept my request.

Thank you.

Place : rasipuram
Date : 26.06.2017
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Aug 17, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2017
Aircel Customer Care's response
Hi Sundar Komarasamy,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Jun 28, 2017
Aircel Customer Care's response
Hi Sandeep Dogiwal,

Thanks for sharing your concern with us. Kindly share the following details in order to look into your request:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Verified Support
Jul 17, 2017
Aircel Customer Care's response
Hi Sundar Komarasamy,

We would like to inform you that as per your request your number has been changed to prepaid. Further, your refund amount will be processed within 60 working days.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

SIM kho gya h karpya no. Ko band kare thanks
SIM no.+91 [protected]
Aircel Customer Care's response, Jul 5, 2017
Verified Support
Hi Sandeep Dogiwal,

Thanks for sharing your concern with us. Kindly share the following details in order to look into your request:

Alternate no.:
Last recharge amount (Prepaid)/Last bill payment amount (Postpaid):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jul 10, 2017
Verified Support
Dear Sandeep Dogiwal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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