[Resolved] Aircel — promised data benefit not credited

shainepeter

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600053
Website:	Www.aircel.com

I have done a recharge of rs.143 dialing *121*01* and i got only 1 gb instead of 7 gb as mentioned on the recharge page. I had called the customer care and reconfirmed about the offer and they confirmed that it is available for my number.
I have called the customer care twice yesterday and today and they said it will get credited soon it is more than 48hrs and data not credited.
It is very disappointing the customer who still continue with aircel even after getting better offers from other operators.

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Nov 7, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2017

Aircel Customer Care's response Dear Customer (shainepeter),

We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for better assistance:

Recharge Date:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (shainepeter),

We would like to inform you that the benefit of 7 GB data has been added to your number for the recharge of Rs.143.

Warm Regards,
Aircel Social Media Team

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Comments

Be AnKit

from Srinagar, Jammu and Kashmir

For the few days i m having messages about the services that is active but i m not able to deactivate those services please stop those services. I also try the number 155223 but it is not working please help me and deactivate those services my number is [protected]