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Aircel

Aircel — Promotional sms without benefit

Address:625020

On 4th april 2016 @1250 pm i received a aircel promotional sms stating that PI-101 for 1GB of 3G data for 28 days received from DT-AIRCEL.
upon receiving the sms on the same day evening at 18.40 hrs I recharged for the
same for Rs 101.
But on 5th of april 2016 when checked the data balance it was 830MB approx is available and the validity of the pack is on the same day.
Hence i contacted the customer care on 121, the response was "the sms may be fake and may be not from your mobile number".

hence i again called 121 and informed the truth the response is the next day i may get the extended validity"

when i contacted the vendor and informed all about in brief, he also contacted 121 and ask for extended validity with higher official.
the response also not in favor.

Please assist me in getting 3G data for remaining 26 days from the date of reactivation and AIRCEL should never make fake sms and grab the customers money
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Comments

Dear Chakrapani(chakrapani pv),

We regret for the inconvenience caused. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Please share the following details so that our team can look into your issue:

Aircel No.:
Mode of recharge:


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Already the information requested was given to care.[protected]@aircel.co.in on[protected] @12.02 pm.
My number is [protected] recharged at your approved vendor in anna nagar, madurai. He is the provider since more than 2 years i am doing recharge not only for aircel but also other networks. He also contacted on behalf of me to your customer care. I do not want to hear from you that the vendor is not approved . After proper approval only he will be marketing aircel.

Also on receiving the sms to my mobile from aircel only I recharged. Do not say that I have to recharge from your own approved center, means no one will go to east veli street every time.

See if you could not resolve this immediately, I will tale serious and look for consumer legal assistance.

Regards,
Chakrapani.
Reply
Dear Chakrapani(chakrapani pv),

Thanks for sharing the requisite details. We are forwarding your issue to the concerned team.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
A simple problem on recharge matter could not solve by you and looking for the verification for more than 2 weeks.
INDIA will grow sure I expect and respect . PM or CM or CJ can not step in for assistance.
This web site is not to running as a blog to record all the grievances i think to solve the same at the earliest. do something
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