[Resolved]  Aircel — Rate cutter for 18Rs not working(International calling)

Address:

Mumbai City, Maharashtra

Hi, I recharged my Mobile [protected] with 26 pack on 2nd July'14 in which I would get all calls charges got 1.5paisa/sec as per your website for International calling (http://www.aircel.com/AircelWar/appmanager/aircel/mumbai?_nfpb=true&_pageLabel=P3203645421264424910612) I called up a Malaysia number and my call charges were deducted as per roughly 16-18 Rs per minute. I visited Aircel service center and registered a complaint (Reference number 1-[protected]) about it they informed that 26 Rs plan is discontinued please recharge with 18Rs Rate cutter . After that I recharged with 18 Rs and called up Malaysian Number still the Rate cutter didn't work and my normal ISD calling charges got deducted. In the mean time I tried reaching Aircel customer care to know about my status of complaint for 3 weeks and was not able to reach once to the agent . To summarise I recharged for 18 & 26 Rs for Malaysian calling I didn't get the desired benefit & on top of that calls made during that period where deducted as per normal ISD charges. Need refund of the Rate Cutter and ISD charges which I made during the period. Please have a look into it & do the needful on priority. Regards, Navin Chettiar