[Resolved] Aircel — Rate cutter not functioning

Singh Kwrak Jamatia

from Delhi, Delhi

Address:

West Tripura, Tripura, 799001

I had recharged by aircel no. [protected] with local/std rate cutter recharge amount of ₹28/- on 26.06.2017. However, I have noticed today .i.e. on 29.06.2017, all my call rates and sms are being charged with default rates. I haven't received any black out day message too. I have even checked my last transaction history of my mobile no. in aircel app and the recharge amount of Rs. 28/- do exists. Please resolve the issue immediately.

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Jul 31, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Customer(Singh Kwrak Jamatia),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Sample no.:
Amount Deducted:

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 29, 2017

Aircel Customer Care's response Dear Customer(Singh Kwrak Jamatia),

We would like to inform you that we have checked your account details and found you had recharged with MRP 28 ( Local Aircel to Aircel calls @ 10p/min for 28 days) on 26/06/17 at 21:28:26 and the benefits were credited to your account which will expire on 23/07/207. On 27-Jun-2017 at 21:42:33 you make a call to local Aircel number 80145##### for 40 secs and was charged Rs 0.10p @10p/min according to RC 28. Hence, charged found correct. Moreover, RC 28 is applicable only for local Aircel-Aircel calls not for other numbers.

Warm Regards,
Aircel Social Media Team