[Resolved] Aircel — rate cutter not working properly

manotosh91

from Gurgaon, Haryana

Address:

796101

I allso recharge ₹349 on dated 04/10/2017. Per day 300 minute local+std call and weekly total 1000 minute. My frist 1000 minute complete on dated 09/10/2017, next 1000 minute started at 11/10/2017 12 am. But today 14/10/2017 my free minute not working after 120 minute (Approx) then i called to customer service, they are give different information and that plane not working till now.

Please take action as soon as possible.

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Nov 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Aircel Customer Care's response Hi Customer (manotosh91),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Sample no.:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 18, 2017

Aircel Customer Care's response Hi Customer (manotosh91),

We would like to inform you that as per our record it was found that you had recharge with MRP 349 ( Unlimited all Local + STD call to all network & 1 GB 2G/3G data per day valid for 28 days; (Capping 250 mins daily & weekly 1000 mins only) for 28 days on[protected] at 09:59 and the benefits was credited to your account which will expire on[protected]. Kindly dial *129# (toll free) to check the data balance. As per the system record, you had exhausted the 2nd week 1000 mins limitation where the 3rd week will begin from 17-Oct-2017. Further, you will able to make call @30p/min from main account balance. All parameters are active and no barring component found.

Warm Regards,
Aircel Social Media Team