[Resolved] Aircel — re 1 getting deducted and net pack n call pack not working on roaming | |
Please help my 1rs getting deducted everyday saying some store and i didnt activate it + stop msg is not working.. 2ndly wgen i came to kolkata from odisha.. My net pack was working bt after that no mattter how many times i recharge wid value pack net pack is not working.. 1st i thought mau be i needed a minimum balance. So i got my account recharged by my friend from odisha. Msg came as succesful recharge bt net pack didnt work. Please help i had to spnd more than a thousand rs within last 10days coz of this nuisance. P. S. I'm very ill. I cant run to ur stores all time. My number on which this is happening is [protected] Was this information helpful? | |
Aug 23, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jul 20, 2017 Aircel Customer Care's response Dear Customer (Cursive Flamez), We are forwarding both of your concerns. Meanwhile, please share the following details (regarding the internet issue) in order to look into your issue: Alternate number: Full address with nearest landmark: Network you are latched to (connected to): Tried to do manual selection & if the problem still exists? Error message received: Warm Regards, Aircel Social Media Team Verified Support Jul 22, 2017 Aircel Customer Care's response Dear Customer (Cursive Flamez), Regarding the balance deduction, As per per concerned team, we would like to inform you that Re 1/per day was deducted for renewal charges of VAS (TECHSTORE service) which was activated on 13-Jul-2017. Although, the service has been deactivated but we regret that the waiver is not possible as this is a renewal case. Regrading being unable to access the internet in roaming, we again request you to share the following details so that we can proceed accordingly: Alternate number: Full address with nearest landmark: Network you are latched to (connected to): Tried to do manual selection & if the problem still exists? Error message received: Warm Regards, Aircel Social Media Team | |
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We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:
Aircel No.:
Alternate No.:
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We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
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Aircel Social Media Team