[Resolved] Aircel — Recharge amount has not been credited (Added) to [protected] | |||||
I have recharged yesterday morning for the amount of 300 INR to my mobile number [protected] through Aircel recharge portal. https://epayment.aircel.com/aircelonlinerecharge/ Even after top-up of this amount the respective amount has not been credited to my mobile account. Also I have not received any message from Aircel about the recharge details. [Payment Details] Transaction Status : Success Transaction Number : KA95389330081450751545904 Aircel Number : [protected] Recharge Amount : Rs. 300.00 Recharge Date & Time : 22-Dec-2015 08:03:17 Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi K Parthipan,
Ou team have verified your account details and found that the recharge for the amount of Rs.300/- was not successful on 22/12/2015, the amount would get reversed to your bank account within 7 working days from the date of transaction. If it is not come to your bank account within 7 working days, kindly share the bank statement for further assistance. Once the bank statement is shared we would check it from the relevant team and refund the amount to your Aircel number.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Ou team have verified your account details and found that the recharge for the amount of Rs.300/- was not successful on 22/12/2015, the amount would get reversed to your bank account within 7 working days from the date of transaction. If it is not come to your bank account within 7 working days, kindly share the bank statement for further assistance. Once the bank statement is shared we would check it from the relevant team and refund the amount to your Aircel number.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in