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Mobile Service Providers
Aircel

Aircel — Recharge and bad customer service

Address:110016
Website:www.aircel.com/AircelWar

I have recharged my mobile on 07/04/16 of Rs 117/- but I didn't get Rs 123/-. I got something else. This is a fraud by AIRCEL. They are not giving the same, what they are claiming. So, please do the needful. Otherwise I am thinking of complaining in consumer forum. I need refund or Rs 123 as balance.
Moreover, I want to complain about customer care (198). They wasted my 1 hour and they were rejecting my calls. Sometimes they were transferring my call among themselves. They don't know how to provide a service.
Please find the claim of AIRCEL of giving Rs 123/- on the recaharge of Rs 117/- (in the image comp1). My wallet statement, which shows that AIRCEL have deducted Rs 117/- from my mobikwik wallet (in image comp2). On mobikwik website as well they are showing that they will give Rs 123/- on the recharge of Rs 117/- (in image comp3).
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Comments

Dear Avinash,

We regret the inconvenience caused. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Please share the following details so that our team can look into your issue:

Aircel No.:
Mode of recharge:
Transaction ID:

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Sorry for late reply. Please find my details as:

Aircel No.: [protected]
Mode of recharge: Mobikwick wallet
Transaction Id: RBL[protected]
Reply
Dear Avinash,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply

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