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[Resolved]  Aircel — recharge done but balance not received

I did a recharge of 197 on my aircel number [protected] through paytm. Txn no = dlr[protected] on 19 august 2017. But till yet i didn't received any balance service regarding my transaction. I tried to contact customer care but they are showing irresponive behaviour. The behaviour of custoer care services is really very rude and rediculous. This happens may tiimes to me while recharging online we are not getting proper service. I don't know in this whether the fault of paytm service or aircel company but i got message from aircel for sucess of transaction still i am not getting benefit.
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Sep 23, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
Aircel Customer Care's response Dear Customer ([protected]@121009),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Aug 22, 2017
Aircel Customer Care's response Dear Customer ([protected]@121009),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Tea
Complaint comments 
1 Comment

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Comments

I have active 2rs aircel to aircel free aircel to aircel call between 9 to 5pm but my money deducted from main account i call 5 to 6 times in 4 days but no responce from aircel operator saying server down or not updated details.
Reply
Aircel Customer Care's response, Aug 23, 2017
Verified Support
Dear St Patricks,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Amount deducted:

Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Aug 31, 2017
Verified Support
Dear St Patricks,

We hope your issue has been resolved.Kindly feel free to write to us at [email protected] for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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