Aircel — Recharged but net pack not given

Address:

Kolkata, West Bengal

I got a pop up message saying recharge for 255 and get unlimited 2g/3g. But when I recharged I saw only 1075mb I.e 1gb. And after 5 days my 1gb got over and my net was not working anymore. So I called customer care and they first told me to turn off 3g nd use, wen it didn't work dey asked me to recharge but my main balance got they told me to do it twice. And then the gprs department told me that there is no special recharge activated and that I was normally recharged so I will only get normal benefit that is 1.75gb whereas I got only 1gb so they told me to call 198 once again and raise a complain. But when I called again they transferred my call to a senior. I talked to him for 41mins where he misbehaved and totally refused to take my complaint. He kept saying that I don't know how to check balance and that there is net balance in my account. And when is said why my net is not working he just kept saying I can't give you any information it's against the rule. He kept saying no ma'am there is no problem. And then he disconnected the call. I am yet to get my 700mb let alone my unlimited Internet. What kind of a customer care is Aircel running. Very dissapointing. Please see to it.