Address: | 110010 | Website: | AIRCEL |
Respected sir,
On[protected], i made an online recharge through "epayment.Aircel.com/online-recharge" for rs. 15 against an offer of 24 local/national minutes (Txn no. Dlr[protected].
But, on making calls, i found, amounts were being deducted from may main account balance. Immediately (At 12.02 noon) i made a complaint (Docket number 1-[protected]).
At 16.00 pm, it was intimated that, "your concern has been resolved". Still, i found, amounts were still being deducted from may main account balance.
Some vipul singh raghuwanshi from customer care-aircel has mailed me on16 feb 2016 that, “you have got 23 local & std minutes for 3 days”, which, as per all call-records at their end, as well as in my set, is a large false statement.
It is further to state that, i did not get any local & std minutes against my recharge of rs. 15 for the said period.
Please look into the matter so that i can get the assured service and in future, no customer is be-fooled in this way..
Thanking you, in anticipation please.
Nilotpal roy majumder. Was this information helpful? |
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Meanwhile please share your Aircel No.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in