[Resolved] Aircel — refund for service which i subscribed is already activated on my number

chandan singh bhati

from Jind, Haryana

Address:

Jodhpur, Rajasthan, 342303

Dear sir, i have activated call rate plan rs.9, in june 2017, and choose the auto-renewal and its auto re-new on august 8 2017 and i was not aware of the fact and subscribed for the plan on 11augest 2017 which is already activated on my number and ([protected]) and again charged rs 9 from my account. I talked to customer executive of aircel and they were denying to refund my amount which i have charged twice for same service.
I want refund of my money which they charged twice. I talked to mr. Ganesh (Customer executive) and lodge a complaint there also. My complaint number is [protected].
Adv. Chandan singh

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Sep 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Aug 11, 2017

Updated by chandan singh bhati How my complaint is marked as resolved without refund? This is not satisfactory. Authority is asking me for debit card, if i have not any debit card it means i am not eligible for refund? For your kind information my charge is deducted from my phone main balance then why authority is not refunding my amount in main balance.
Answer me on this
Wheather a person not holding debit card it means aircle will not refund the money?
Wheather i subscribed for service through debit card or aircel charged through debit card?
My simple urge is that if my money is deducted from main balance then refund in main balance.
Adv. Chandan Singh

Verified Support

Aug 12, 2017

Aircel Customer Care's response Hi chandan singh bhati,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 12, 2017

Aircel Customer Care's response Hi chandan singh bhati,

We would like to inform you that as a onetime service gesture waiver of Rs.9 is being effected in your account, it will reflect within 24 working hours.

Warm Regards,
Aircel Social Media Team