[Resolved] Aircel — refund my deducted amount | |||
HI, This is reference to the number [protected]. I' m using internet in mobile . In that application /web in bottom Advertising will come and if we touch the advertising pop up the money is deducted from main balance and it will never ask for confirmation. In my case if advertising is appear and i didn ' t touch the ad and my money is deducted from main balance and it will never ask for confirmation. My money is deducted from main balance when is advertising is appear ( and i didn ' t clicked or touched also ) and who know there is a ad no that website / app. . Why the advertising is not asking confirmation? This is a serious offence from all mobile service provider and advertising company. Now in Aircel it is continuously happening . On 6th of oct 2014. I visited some website and i didn' t clicked any ads and my amount was deducted without my confirmation/consent. and On 6th oct 2014. I downloaded tubemate app and i opened app ad will appeared and deducted my bal( Again i didn' t clicked ) on the same day i visited some website but the website went down and aircel will redirect website there vas website deducted my balance ( Total 110 Rs was deducted from my balance ) . Try This i[censored] wrongly typed like this conssmercourt . in Aircel will deducted your balance ( my balance deducted twice ) I have tried to contact customer care, but they are not responding my calls properly and neglecting. I demand the Mobile service provider why are you not giving confirmation option for customer while activating the advertising ? Regards, Roshan [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
HI,
This is reference to the number [protected]
I' m using internet in mobile .
In that application /web in bottom Advertising will
come and if we touch the screen advertising pop up the
money is deducted from main balance and it will
never ask for confirmation.
In my case advertising appears and i didn ' t
touch the ad and then too money is deducted from
main balance and it will never ask for
confirmation.
My money is deducted from main balance when ever advertising is appearing( and i didn ' t clicked or
touched also )
Why the advertising is not asking confirmation?
This is a serious offence from all mobile service
provider and advertising company.
Now in Aircel it is continuously happening .
On 30th sept 2014 and on 3rd oct I visited some website and i
didn' t clicked any ads and my amount was
deducted without my confirmation/consent. on the same day i
visited some website but the website went down
and aircel will redirect website there vas website
deducted my balance ( Total 150 Rs was
deducted from my balance ) .
I have tried to contact customer care, but they
are not responding my calls properly and
neglecting
I demand the Mobile service provider why are
you not giving confirmation option for customer
while activating the advertising ?
Regards,
AKASH
[protected]
This is reference to the number [protected]
I' m using internet in mobile .
In that application /web in bottom Advertising will
come and if we touch the screen advertising pop up the
money is deducted from main balance and it will
never ask for confirmation.
In my case advertising appears and i didn ' t
touch the ad and then too money is deducted from
main balance and it will never ask for
confirmation.
My money is deducted from main balance when ever advertising is appearing( and i didn ' t clicked or
touched also )
Why the advertising is not asking confirmation?
This is a serious offence from all mobile service
provider and advertising company.
Now in Aircel it is continuously happening .
On 30th sept 2014 and on 3rd oct I visited some website and i
didn' t clicked any ads and my amount was
deducted without my confirmation/consent. on the same day i
visited some website but the website went down
and aircel will redirect website there vas website
deducted my balance ( Total 150 Rs was
deducted from my balance ) .
I have tried to contact customer care, but they
are not responding my calls properly and
neglecting
I demand the Mobile service provider why are
you not giving confirmation option for customer
while activating the advertising ?
Regards,
AKASH
[protected]
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in