[Resolved]  Aircel — refund my deducted amount

Address:Davanagere, Karnataka

HI, This is reference to the number [protected]. I' m using internet in mobile . In that application /web in bottom Advertising will come and if we touch the advertising pop up the money is deducted from main balance and it will never ask for confirmation. In my case if advertising is appear and i didn ' t touch the ad and my money is deducted from main balance and it will never ask for confirmation. My money is deducted from main balance when is advertising is appear ( and i didn ' t clicked or touched also ) and who know there is a ad no that website / app. . Why the advertising is not asking confirmation? This is a serious offence from all mobile service provider and advertising company. Now in Aircel it is continuously happening . On 6th of oct 2014. I visited some website and i didn' t clicked any ads and my amount was deducted without my confirmation/consent. and On 6th oct 2014. I downloaded tubemate app and i opened app ad will appeared and deducted my bal( Again i didn' t clicked ) on the same day i visited some website but the website went down and aircel will redirect website there vas website deducted my balance ( Total 110 Rs was deducted from my balance ) . Try This i[censored] wrongly typed like this conssmercourt . in Aircel will deducted your balance ( my balance deducted twice ) I have tried to contact customer care, but they are not responding my calls properly and neglecting. I demand the Mobile service provider why are you not giving confirmation option for customer while activating the advertising ? Regards, Roshan [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Roshan Raj,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
HI,

This is reference to the number [protected]

I' m using internet in mobile .

In that application /web in bottom Advertising will

come and if we touch the screen advertising pop up the

money is deducted from main balance and it will

never ask for confirmation.

In my case advertising appears and i didn ' t

touch the ad and then too money is deducted from

main balance and it will never ask for

confirmation.

My money is deducted from main balance when ever advertising is appearing( and i didn ' t clicked or

touched also )

Why the advertising is not asking confirmation?

This is a serious offence from all mobile service

provider and advertising company.

Now in Aircel it is continuously happening .

On 30th sept 2014 and on 3rd oct I visited some website and i

didn' t clicked any ads and my amount was

deducted without my confirmation/consent. on the same day i

visited some website but the website went down

and aircel will redirect website there vas website

deducted my balance ( Total 150 Rs was

deducted from my balance ) .

I have tried to contact customer care, but they

are not responding my calls properly and

neglecting

I demand the Mobile service provider why are

you not giving confirmation option for customer

while activating the advertising ?

Regards,

AKASH

[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information