[Resolved] Aircel — Refusing to port | |||||
I recently applied for port out request from aircel to a different provider, i had even paid my bill in advance, although i got a message that the donor refused to release for porting due to a mismatch of the upc code. I've verified the upc even during the time of entry and it was correct so i called aircel ccare and first they asked me to call the recipient operator, i told them i already called and they said nothing that they can do at their end and it was a donor operator issue. I asked them and i was told some information was mismatched i asked them which information and they were not able to provide an answer. It's really sad to see this happen. Hopefully someone from aircel here can help resolve the problem, sr 1-[protected] Was this information helpful? | |||||
Jul 27, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jun 21, 2017 Aircel Customer Care's response Dear Richard Mauk, Thanks for reaching out to us. Kindly share the following information to confirm your identity: Aircel no.: Alternate no.: Last recharge amount(Prepaid)/Last bill payment amount(Postpaid): Date of Birth: Complete Address: Thanks & Regards Aircel Social Media Team Verified Support Jun 22, 2017 Aircel Customer Care's response Dear Richard Mauk, We hope that our team got in touch with you and shared all the requisite information. Thanks & Regards Aircel Social Media Team | |||||
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Last bill amount paid was 175/-