Aircel — Regarding balance deduction from [protected]

sriom

from Delhi, Delhi

Address:	Hyderabad, Andhra Pradesh, 500047
Website:	www.aircel.com

I have recharged with rs.128 by dialing 1288 toll free on 26th march for data balance of 650 mb with 15 days validity of 3g data pocket internet. Amount was deducted and balance was not added to my number. i am trying to give a complaint on this but 121 and 198 customer care representatives are very busy to attend the call. kindly resolve the issue

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Aircel customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sriom,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Warm Regards,
Aircel Social Care Team

sriom

from Delhi, Delhi

So fast n gud customer support. Thanks...

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sriom,

SR number: 1-[protected]

We regret for the inconvenience caused.

we would like to inform you that we have checked your account and found that RC 128 recharge transaction got failed at bank’s end on 26th Mar’16 . Please be informed that the amount will be credited into your bank account in 7 working days from the day of recharge and we would request you to follow up with your respective bank for the refund of the amount.
Thanking you and assuring you of our best services always.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in