[Resolved] Aircel — regarding fraudulent call and wrongful deduction

ganesha musmuse

from Deulgaon Raja, Maharashtra

Address:	Pune, Maharashtra, 412308
Website:	Www.aircl.co.in

Firstly, i got a call from +[protected] on 15 th of october at 4.53 pm. The tele caller said u are special customer and u r selected for this a prize and we are giving u free minutes. Ok

Secondly, she said i will send u an sms with this then after this offer will start. Then i got a message from u people of deduction of 97 rs.
The number is used by my mom. She is a housewife.

We have a rate cutter activated on this number of her. And we dont even informed properly that it special offer will l cost us this badly.

This is a total scam and fraudulent act i want my money back. We are a lower middlele class people.
You might think we are cheap and so poor and we are poor so stop looting us.

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Nov 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2017

Aircel Customer Care's response Dear Ganesha Musmuse,

We are forwarding your concern to our team. Meanwhile, please share the the screenshot of the message that you received upon deduction.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 24, 2017

Aircel Customer Care's response Dear Ganesha Musmuse,

Apologies for the late response. We would like to inform you that the deducted amount (Rs 97) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team