[Resolved] Aircel — Regarding incorrect recharge

Adarika emon

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110009
Website:	www.aircel.co.in

I have recharged yesterday in my aircel no [protected]. I have cheked the best offer. That shows a plan of Rs149 with free local and national calls. I also get a msg with the same plan. But when I recharged its provide only local aircel to aircel calls. I called customer care they says ur recharge is not successful. But I got the successful msg. After that customer care no is busy since 2days. Plz give me solution what can I do now. .

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Feb 25, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

Aircel Customer Care's response Dear Adarika emon,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 25, 2017

Aircel Customer Care's response Dear Adarika emon,

We are regret for the inconvenienced caused to you

We would like to inform you that, as per the telephonic conversation, now you are not facing any issue. waiver of Rs149/- has also been credited in your account on 17/01/17.

Warm Regards,
Aircel Social Media Team