[Resolved] Aircel — regarding masti mall subscription | |||
My mob. No.- [protected]. I didn't subscribe to mastitis mall, but my balance rs. 35 has been deducted, i want my balance back & end of subscription. Message came to my no. On 24/07/2017. This is totally rubbish & annoying. How my balance can be deducted with my knowledge if i hadn't subscribe to masti mall, plss consider my matter as soon as possible & take crucial steps to solve this problem & ensure that my money would be returned to my account balance. Thank you Was this information helpful? | |||
Aug 28, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 Aircel Customer Care's response Dear Customer (Rahulpakdee), We are forwarding your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Jul 24, 2017 Aircel Customer Care's response Dear Customer (Rahulpakdee), We would like to inform you that as per the records, there is a balance deduction of Rs 35/- towards the VAS MASTIMALL service activated on 24/07/2017.However, we have deactivated the service, and the amount of Rs 35/- has been credited on your number. Warm Regards, Aircel Social Media Team | |||
 2 Comments | |||
Comments
My m senthilkumaran aircel mobile no [protected] has been activated of masti mall pack today 16 july 2017 and Rs 35 deducted .i request to unsubscribre from masti mall .
Aircel Customer Care's response, Jul 27, 2017
Verified Support
Dear Customer (senthilkumaran299),
We are forwarding your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
We are forwarding your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Aug 3, 2017
Verified Support
Dear Customer (senthilkumaran299),
Apologies for the late response.
We would like to inform you that the deducted amount (Rs 35) has been refunded to your account and the service has been deactivated.
Warm Regards,
Aircel Social Media Team
Apologies for the late response.
We would like to inform you that the deducted amount (Rs 35) has been refunded to your account and the service has been deactivated.
Warm Regards,
Aircel Social Media Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We have checked your account details and found that Masti Mall service has already been deactivated from your Aircel number. Further, you can dial 155223 to deactivate any VAS service subscribed on your Aircel number in future.
Warm Regards,
Aircel Social Media Team