[Resolved] Aircel — Regarding not getting the Extra benefit data as per Aircel best data offer.

harishdhn

from Kolkata, West Bengal

Address:	Dhanbad, Jharkhand, 826004
Website:	www.aircel.com

I have not satisfied with resolution regarding Docket no.1-[protected], please respond/resolve it via oral communication.
My Issue is that, I have not received the Extra benefit data As per message
on dated 20-02-17, at 10.33 AM from DD-600005, i.e. Rs.155=6GB 2G/3G 28D. (I recharged Rs.155 by self recharge using service 121 through main Bal. Then I got 1GB data only.)
The Customer support executive of your company respond that, I have not recharged via SUMO recharge, if it is so, then
Where is the Information mentioned in that message I received? or
Is that message I received is fake?
I have recharge properly as per mentioned message and I assure that I have not responsible of the message mistake, so I am claiming about my extra data i.e. 5GB(rest), or If that message was fake then I have to take Penal action.
So, please respond ASAP.

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Feb 25, 2017

Complaint marked as Resolved

I have mailed to "[email protected]" which is given at the company's customer grievance web page and call 198-customer care and they respond my mail within four hours with the apology note and the proper solution of my complain. If your complain & approach is genuine, then no body can snatch your rights.

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Aircel Customer Care's response Dear Customer(Harishdhn),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 28, 2017

Aircel Customer Care's response Dear Harishdhn,

We would like to inform you that the benefit (RS155=6GB data) has been already credited on your number.

Warm Regards,
Aircel Social Media Team