Aircel — Repeatedly deducting balance without activation of any service with my knowledge

mathan kumar v

from Noida, Uttar Pradesh

Address:

Hyderabad, Andhra Pradesh

This is 3rd time my balance is getting deducted...My mobile number is [protected]. Today when I am in office i got message that Rs.50 deducted for activation of Games club. Are we sitting Idle and to activate all this nonsense. All times my balance and service activation will be in office hours. I called to CC and informed to deactivate the service. CC associate informed that he deactivated and amount will be refunded. [protected] complaint number for the same. I am a professional cant check this kind of deduction always. If again this happen i should probably look out for porting to other network. Hope you guys will understand...

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi mathan kumar v,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear mathan kumar v

We have reviewed your account and found that VAS service NAZGAMEM has got activated on your account and Rs.50 was charged for the same.

Kindly note that an amount of Rs.50 credited to your account on 14th Aug '15.

Regards,
Aircel