Aircel — Roaming Data Card Charges deducted on No [protected] & [protected]

Address:

Mumbai City, Maharashtra

Dear Recipient, I would like to inform you that I have been using the Aircel Mumbai Circle Numbers [protected] & [protected] from more than a year now. In Oct'14 I went to Delhi for 16 days and during this visit I have been charged approx 900 and 350 respectively on these two numbers for Data Card Roaming Charges. I duly paid my other services charges on the due date except these two charges as the same were not communicated to me that any Roaming Data charges will be deducted during travel period. I have paid the Roaming charges on my calls during the same period. When I called at the Aircel Call Center, I was told that I have manually selected the data card services of some other service provider. Hence these charges have been deducted. Had I selected Aircel services, I wouldn't have been charged any Data Card Roaming charges but I don't think I have selected any such option. Moreover, the User would not be aware of any such technicalities. Ideally the system should automatically select the default Service provider in locations where it has the presence. Also there was no such communication on either of the numbers about the paid Data Card services . I called up many times during my visit to Aircel Call Center as my limit was getting exhausted due to these charges but to my surprise they didn't had any details on the charges, every time I called I was told that the details can only be furnished after the billing. I twice paid Rs. 300 & 700 plus to keep my account activated. Had they told me on inquiring on the call center, I would have switched off the data card services immediately. Now again my services are withdrawn due to non-payment for which I have already registered a compliant with the Mumbai Circle. Kindly help me in getting the charges reversed and make your systems robust to avoid such unnecessary charges. I would appreciate that my compliant is actioned at the earliest and my services are activated after reversing the Roaming Data Card Charges. My Compliant Numbers are : 1-[protected] dated 23rd Nov & 1-[protected] dated 06 Dec'14. Regards, Harsh Sethi