[Resolved] Aircel — sewing different offer and after recharge activated different plan

Babu Choudahry

from Lucknow, Uttar Pradesh

Address:	Jaipur, Rajasthan, 303702
Website:	www.aircel.com

When i checked my mobile no. [protected] recharge offer it's sawing me special offer 55=55+1p/2s, 30d so i recharge it and when i checked i get 53 balance and when i call 208 sec they charge 5rs for this. After this i contact customer care but they not provide me solution and hold the phone for long time and after much time they said this plan not available on your number and hold phone and not respond any more.

The plan which i recharge =55=55+1p/2s, 30d
And they provide me 55=53 for 10 days

This is aicel company

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Nov 4, 2017

Complaint marked as Resolved

Hi They resolve my complaint quick . Thanks Best regards babu lal

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2017

Aircel Customer Care's response Dear Customer (Babu Choudahry),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Recharge Date:
Mode of recharge:
Transaction ID:
The screenshot of the special offer:

Warm Regards,
Aircel Social Media Team

Nov 03, 2017

Updated by Babu Choudahry Hi Thanks for your reply i have already attach all information. Thanks

Best regards
Babu Choudhary

Nov 04, 2017

Updated by Babu Choudahry Hi i can't understand what aircel company want. Last day i complain for another issue and after resolve this one. At night 1:35 am they detect 9 rs and when i wake up early morning and i check my phone i received a massage "rajpi9 has beed renewed on your aircel mobile" and when i check balance i get my 9 rs detect. After this i call customer care at 198 but all ways this customer support is useless they never trying to solve this.

I think the company want to loose your customers. I have no problem to move from here but i want to use my money before.

I have attach receive massage image please check. Thanks

Best regards
Babu lal

Verified Support

Nov 06, 2017

Aircel Customer Care's response Dear Babu Choudahry,
Thank you for the acknowledgement. Assuring you best services in future.
Thanks & Regards
Aircel Social Media Team

Verified Support

Nov 09, 2017

Aircel Customer Care's response Dear Customer (Babu Choudahry),

We would like to inform you that we have checked your account details and have found that you are getting all benefits attached to RC 55. In Rc 55 you get Talk Time 55 ( TT 53 promo balance + TT 2 main balance) & 1p/2sec 30 days.

Warm Regards,
Aircel Social Media Team