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Aircel — Sim card not activating

Address:Palakkad, Kerala, 678731
Website:www.aircel.com

Company : aircel
Circle : kerala
I recently bought a sim card from a retailer in kallekulangara. He said my sim card will be activated within 24 hours. But even after 48 hours my sim wasn't activated. So i contacted customer care. They said that my sim is processing and my sim card will be activated in 24 hours. But it didn't activate and this is the fifth day. I have been calling the customer care for 3 days and i am getting the same reply of activation in 24 hours . I am very much dissatisfied with aircel kerala service. I don't even get signal in my sim. I want to get my sim activated soon. My number is [protected]
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Aircel customer support has been notified about the posted complaint.
Mar 08, 2016
Updated by karthik sasidharan Company : aircel
Circle : kerala
I recently bought a sim card from a retailer in kallekulangara. He said my sim card will be activated within 24 hours. But even after 48 hours my sim wasn't activated. So i contacted customer care. They said that my sim is processing and my sim card will be activated in 24 hours. But it didn't activate and this is the fifth day. I have been calling the customer care for 3 days and i am getting the same reply of activation in 24 hours . I am very much dissatisfied with aircel kerala service. I don't even get signal in my sim. I want to get my sim activated soon. My number is[protected]

My alternate number is [protected]
Complaint comments 
6 Comments

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Comments

Dear Karthik Sasidharan,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Alternate No:

Warm Regards,
Aircel Social Care Team
Reply
My alternate number is [protected]. please activate my SIM card soon. I am very much dissatisfied with aircel kerala service. Customer care is not solving the problem They always say my sim will get activated in 24 hours
Reply
My sim is still not activated and Aircel never contacted my alternate number. So why did you collect my number?
Reply
Dear Karthik Sasidharan,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Warm Regards,
Aircel Social Care Team
Reply
Still no activation and same reply from customer care.
Reply
Why are you guys not doing anything? It has been over a week and sim is not even receiving any signals even though the region has aircel coverage. Sim is not still activated
Reply

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