[Resolved] Aircel — Sim reissue charge - rs.15000/-

Mohammed Hameeduddin Siddiqui

Address:

500008

My Mobile number is [protected], It has been in use for 8+ years, My sim was blocked in October due to Zero Minute Usage but i was guided by the customer care to submit documents at and take the sim. However the Customer care center at Rethibowli took the documents and Rs 250/- charges but did not issue the sim stating some problems. They have been asking for Rs 15, 000/- to reissue my number to me stating that it is a Golden Number and they wont issue it without that payment. Also when i emailed to the Customer Care they don't respond. Please help me as that number is very important as it is linked to my work and my personal ID.

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Aug 8, 2021

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Mohammed Hameeduddin Siddiqui,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Mohammed Hameeduddin Siddiqui,

We deeply regret for the inconveninece caused.

Please viist any of the nearest AIrcel store for any furtehr assitsance .

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in