[Resolved] Aircel — sms is not able to send | |||
I am trying to port my aircel number from last few days.. My msg to 1900 is not being sent.. Sms sending is said to be failed..... I called customer care... But they didn't gave me any solution. And could not help me through this..... Please help me out with the solution as it is important for me to port the number.. As soon as possible... Was this information helpful? | |||
Oct 22, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 15, 2017 Aircel Customer Care's response Dear Customer (Ishaabha), We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue: Content/format of the Port SMS sent: Screenshot of the error message received while sending the Port SMS: Warm Regards, Aircel Social Media Team Verified Support Sep 21, 2017 Aircel Customer Care's response Dear Customer (Ishaabha), We request you to try sending the message from any basic feature phone. Warm Regards, Aircel Social Media Team | |||
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+91 12 4476 5000 [Head Office]
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Note: I don't have main balance. So all I want is to transfer the promo balance.
How to do it? Can you please assist?
We would like to inform you that PF balance (promo balance) cannot be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS, and the internet but, you can not use PF balance to activate any service.
Warm Regards,
Aircel Social Media Team