[Resolved] Aircel — Special offer related issues | |||
Hello on the 25th of the previous month, i had received a message containing an offer. Recharge with 7rupees and get tt of 7 and 10-30p/min rate cutter. I discovered a couple of days ago, that even after the recharge was done, the offer was not functional anymore. I did not receive the 7 rupees balance, neither did the call charges were reduced. I am certain there has been a technical issue since the offer was activated later sometime (I received no message). Kindly look into the matter. Yes the recharge was successful. The next recharge was done immediately after the first recharge and that offered a_a calls at 10p/min for 10 days. But the previous recharge was rendered invalid. A complicated issue here. Resolve the issue as quickly as possible. Was this information helpful? | |||
May 27, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Apr 13, 2017 Aircel Customer Care's response Dear Soumilyo Dey, We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue: Date of offer message received (screenshot): Recharge Date: Mode of recharge: Transaction ID: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Apr 13, 2017 Updated by Soumilyo Dey Screenshots  Verified Support Apr 14, 2017 Aircel Customer Care's response Dear Soumilyo Dey, Thanks for sharing the requisite details and we will get back to you soon with an update. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Apr 24, 2017 Aircel Customer Care's response Dear Soumilyo Dey, As per system check, you recharged with RC-7 On 25/03/2017 at 20:15 benefit received "all call 25p/min for 56 Days Validity" instead of benefit "A2A 10p/min A2O 30p/min, and extra TT Rs 7 ". Our team conveyed the same but as per your request, we have refunded Rs 7 to your account. Thanks and Regards Aircel Social Media Team | |||
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