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Aircel

Aircel — Store 99

Address:Chennai, Tamil Nadu
Website:www.aircel.com

Sir my aircel no [protected]. I don't know how this store 99 activated to my number. I never subscribed for any add on services. Still my account has been deducted like this. Pl refund the amount 99 already deducted which i have not opted for. Earlier in 2nd october 2015 video talkies were activated automatically and deducted rs15/- from my account. I use the option ' stop' to 155223 and that was deactivated. Now this was a huge amount. Pl ask the service provider to return back the amount which i was not opted for. Even i don't know what this store 99 meant for and what value added services it provided me. I am entitled the refund for neither i asked nor any service provided to me. Pl solve my complaint and yet i have not deactivated the store 99.
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Comments

Hi vedadharan,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear vedadharan,

We would like to inform you that an amount of Rs. 99/- would be posted to your main account as talktime within 24 working hours.

Regards,
Aircel Social Care Team
Reply
Sir,
Thank you for prompt reply. However I hadn't received the amount rs 99/_ to my main account till now. Even I received a message that the complaint has been solved.

Pl look into the matter and solve the issue as said by you.
Reply
Dear vedadharan,

Thanks for writing in to us.This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also write to us at [protected]@aircel.co.in

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
Reply
Sir let me know the latest status of my complaint. Still I have not received the amount. Please take necessary action.
Reply
Please reply.
Reply
Dear vedadharan,

We would like to inform you that you had used VAS services through WAP mode hence we are unable to process the reversal.

Regards,
Aircel Social Care Team
Reply
Pl explain what benefit I got through this VAS?
Reply

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