Aircel — Tariff plan of rs.33 | |||||
This is pathetic fraud that AIRCELL is doing with all the customer, They changed the plan benefit of STV 33. I got SMS from aircel on 8th may 2016, stating that "Your 28 day STV 33 has been Renewed successfully. Now make local mobile calls at 1.2/2 sec for 28 days" . Rs .33 were deducted from my main balance .. I was still getting charged Rs. 1 per call .. I called up Aircel Customer complaint no from my same number ( [protected] ). The Guy told me that the benefit have been changed and now you get Free aircel to aircel unlimited calls for three days In STV 33, I told him to cancel this and either give me same benefit as promised in SMS sent to me or else refund the money .. The guy was not ready to do any of this stating that its been more than 24 hours and aircel cant refund the amount. He lied to me and put me on hold for at least 25 minutes without taking my permission . When I disconnected the call and called them back they have now blocked my number .. So that I don't have option to launch the complaint .. Such fraud company should be closed, care less customer service .. please resolve my concern. Or else ill go to consumer court with all the evidence, I have call recording and SMS as well Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Gaurav S Gupta,
We wish to inform you that the rate cutter (RC) pack of Rs 33/- benefits have been revised to unlimited Local Aircel to Aircel calls which is valid for 3 days. Further, we would like to update you that the amount of Rs 33/- has been credited as talk time balance in your Aircel account[protected] against RC 33/- benefits not received. Moreover, we request you to get the recharge done of Rs 52/- which offers Local Mobile calls @1p/2sec (validity 28 days).
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
We wish to inform you that the rate cutter (RC) pack of Rs 33/- benefits have been revised to unlimited Local Aircel to Aircel calls which is valid for 3 days. Further, we would like to update you that the amount of Rs 33/- has been credited as talk time balance in your Aircel account[protected] against RC 33/- benefits not received. Moreover, we request you to get the recharge done of Rs 52/- which offers Local Mobile calls @1p/2sec (validity 28 days).
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in