[Resolved] Aircel — Telecom billing services | |||||
Dear sir, I am using the aircel connection some years... And regularly paying all the bills., my connection no is [protected]. I lodges request on 31st march 2017 about my connection to disconnect, and i paid all my dues. After your people got disconnect the line on 3/4/2017. Then again they retained from 6/4/2017... I dint know the reason. I dint request on that. Then they are sending regular bills from april to till date.. Accumulated dues on rs. 557/-. This is not fair. (Every time repeatably i informed about my disconnection request on 31/3/2017) I dint use the connection from 1/4/2017.. Why i need to pay the bills.. Without my request how they retained my connection 6/4/2017. Need your help to sort out this issue. Every time they are threatening and sending legal notice about the payment due of rs. 557/- & i paid today... Kindly recover my money from this illegal company. Regards Prabhakaran. N Was this information helpful? | |||||
Jul 29, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jun 20, 2017 Aircel Customer Care's response Dear Customer(prabhakarca), We are forwarding your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Jun 28, 2017 Aircel Customer Care's response Dear Customer(prabhakarca), We would like to inform you that we have verified your account details and found that the disconnection request for the number [protected] was raised on 03/04/2017 and the same was retained on 06/04/2017 as per your request. Hence disconnection requests not processed and bill charges generated as per the process.Further, the number [protected] has been permanently disconnected from our network on 24/05/2017 as per your request. Moreover, we have not received any payment from April to June (Apr-213, May-264, Jun-80).Hence, we request you to clear the outstanding amount of Rs.557/- to nullify your number. Warm Regards, Aircel Social Media Team | |||||
 2 Comments | |||||
Comments
I have recharged mobile data plan Rs 151/- on my mobile [protected].
But it is not activated yet.
Plz revert this transaction if mobile no is deactivated
But it is not activated yet.
Plz revert this transaction if mobile no is deactivated
Aircel Customer Care's response, Jun 22, 2017
Verified Support
Dear Customer(reshmagawade),
We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:
Mode of Recharge:
Date of recharge:
Transaction Id:
Warm Regards,
Aircel Social Media Team
We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:
Mode of Recharge:
Date of recharge:
Transaction Id:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jun 22, 2017
Verified Support
Dear Customer(reshmagawade),
We would like to inform you that as per our record your recharge of Rs 151/- is successfully activated and no issue observed. Hence, you can start using the data post doing 3G network selection manually.
Warm Regards,
Aircel Social Media Team
We would like to inform you that as per our record your recharge of Rs 151/- is successfully activated and no issue observed. Hence, you can start using the data post doing 3G network selection manually.
Warm Regards,
Aircel Social Media Team
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.
Thanks & Regards
Aircel Social Media Team
We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regard
Aircel Social Media Team