[Resolved] Aircel — To get back deducted amount Rs. 49 for pocket store fortnightly

pankaj2k13

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400004
Website:	[email protected]

Dear team, Yesterday evening I received a msg like that" thank you for choosing pocket store fortnightly at Rs 49. You have been charged Rs 49 for 15 days" I don't know what happening. Pls deactivate the unwanted service and get back the amount as soon as possible in my main balance. I was also try to contact 198 customer helpline but not any response get it.Thanking you Best Regards, PANKAJ PRASAD Mob: [protected]

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May 10, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Aircel Customer Care's response Dear pankaj2k13,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 08, 2017

Aircel Customer Care's response Dear pankaj2k13,

We would like to inform you that as we have checked and found the amount of Rs 49 has been refunded towards deduction and also deactivated the Services to avoid further deduction.

Warm Regards,
Aircel Social Media Team