Aircel — TT balance deduction | |||||
Sir, My no. is [protected], I have recharged with Rs. 279 which is supposed to give me the benefits of TT Rs. 149/-, 2 GB data and a few SMS for a month of validity. After the recharge, Aircel deducted Rs. 298/- from my TT balance which is the benefited amount from last recharge and this one as well. So I lodged the complaint for refund. The complaint reference number is 1-[protected], for which they closed the complaint saying I have used 29.8 MB of Data. "But my question is this, Does the TT and data balance are added at different times?" I demand an explanation and my money back. I will strongly recommend my friends to go for some other network but aircel. This is not the first time it has happened and I have proof for all the calls I have made to your customer support. I need this to be resolved and never happen ever. Was this information helpful? | |||||
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Aircel customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Date: 09/03/2016
Time: 1600 hrs
Time: 1600 hrs
Why haven't you replied yet?
And FYI I didn't get any messages for the deducted amount
Dear Customer( Ragu02),
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
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We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Date & Time of deduction:
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Regards,
Team Aircel Social Care Team