[Resolved] Aircel — Unable to deactivate data pack

Lekha Chauhan

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500001
Website:	Aircel

Aircel — Couldn't stop auto renewal
I subscribed for aircel 3G internet packs for a day (Rs.8) .Now it is getting auto renewed. I wanted 3G internet only for few days and hence i subscribed for it. Now if I try to deactivate autorenewal I couldn't do it. I tried calling 121 but the customer care executive does not speak. Now it had deducted all my 100 rupees balance and I couldn't recharge. The service to customers is worst.All nonsense and [censored] abt this company.No any good customer service.
Refund my bal orelse port to other network.

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Feb 3, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 18, 2016

Updated by Lekha Chauhan Thats an 9 rs pack

Verified Support

Dec 23, 2016

Aircel Customer Care's response Dear Lekha Chauhan,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Dec 27, 2016

Aircel Customer Care's response Dear Lekha Chauhan,

We have checked the account and found that you have activated pocket internet Rs.9 pack through the USSD mode on 3rd Dec’16 for which Rs.9 is being deducted daily which provides 30 MB 3G/2G limited data and post usage data will be charged at 10ps/10kb valid for one day. We would like to inform you that pack was already https://www.consumercomplaints.in aircel-unable-to-deactivate-data-pack-c1449031#deactivated based on your consent on 18th Dec’16 and we regret to inform you that we would not be able to pass any waiver in this regard.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 27, 2016

Aircel Customer Care's response Dear Lekha Chauhan,

We have checked the account and found that you have activated pocket internet Rs.9 pack through the USSD mode on 3rd Dec’16 for which Rs.9 is being deducted daily which provides 30 MB 3G/2G limited data and post usage data will be charged at 10ps/10kb valid for one day. We would like to inform you that pack was already deactivated based on your consent on 18th Dec’16 and we regret to inform you that we would not be able to pass any waiver in this regard.

Warm Regards,
Aircel Social Media Team