[Resolved] Aircel — Unable to get full talktime

Sumaann

from Kolkata, West Bengal

Address:	743252
Website:	www.aircel.com

Yesterday i recharged an offer of rs.13. The offer was about to get full talktime. But i still have not got any balance in my account. Please provide me my proper balance in my main account within just 30 mins. Otherwise i would like to port my aircel sim to another telecom company. What's your problem? I still have not seen any company like aircel. I am a new customer. After my first recharge i had to contact with the customer service centre to get my balance. I contacted more than 4 times but there was no reaction from the another side. Now i just want my balance. Please provide me within 30 mins.

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Jun 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Aircel Customer Care's response Hi Sumaann,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:

Mode of recharge:
Screenshot of offer message:

Warm Regards,
Aircel Social Media Team

Verified Support

May 23, 2017

Aircel Customer Care's response Hi Sumaann,

We would like to inform you that as per our record you recharged with RC-13 on[protected] at 19:45 (received benefit: - Local call 1.2p/2sec for 28 days validity). Further, you already received the actual benefit of RC 13. Hence, no issue found on our end.

Warm Regards,
Aircel Social Media Team