Aircel — unable to get upc code from aircel

Address:

Hyderabad, Andhra Pradesh, 500035

I haven't been getting any signals from almost 1anda half month and i want to get my number ported now..sometimes i get signals and i have sent port request. But i havent received upc code .
Also, i have tried obtaining upc through IVR, by calling [protected](I'm from Telangana).But after i enter last 5 digits of my 20 digit sim card ID, it abrupptly disconnects the call.I have tried it many times..
As this number is very important to me, I want this UPC ASAP.Please help me out
MY number: [protected]
email: [protected]@gmail.com