[Resolved] Aircel — unable to receive porting code to [protected]

Pavan Kothlapur

from Hyderabad, Telangana

Address:

500086

I'm Pavan, trying to port my number [protected] from very long time but following are my issues which are not letting me use this number.

- As soon as I recharge some amount, everything will get deducted because of few services which you have activated without my knowledge

- kept it unused \ not recharged for long time for above reason and only using for incoming calls

- tried sending port SMS long back for which money deducted but did not receive SMS with unique number but received some error for long time

- I tried it again a day before yesterday thrice but have received Aircel is not stopping it's services in Hyderabad SMS thrice and no porting unique code again

Will I get the code or do I need to take it to complaints forum online?

** Waiting for your response ASAP.**

[protected] is registered on my father's name i.e., Narsing Rao Kothlapur.

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Mar 11, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Aircel Customer Care's response Dear Pavan,

We would like to inform you that the number ([protected]) is not visible in our database. Kindly share your correct Aircel number for further assistance.

Warm Regards,
Aircel Social Media Team

Feb 06, 2018

Updated by Pavan Kothlapur I got a response that the number is not in there records even after me recharging the number and sending port SMS. Also I have got multiple OTP pins for unknowns services. Now I doubt they gave same number to other user. So after receiving email from Aircel, I again tried for port number request, they again sent Aircel is not going to close services SMS in place of port number.

Even after recharging the number, Aircel is unable to track the number in there database it seems. Want money but not the customer 😲 nice!!!

Verified Support

Feb 07, 2018

Aircel Customer Care's response Dear Pavan,

As we have already conveyed your number ([protected]) is not visible in our database. We would request you to visit your nearest Aircel store for better assistance with below-mentioned details:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

Apr 10, 2018

Updated by Pavan Kothlapur Now you guys have disconnected the number completely. What kind of joke it is????
You do what ever you want to and we have to listen to it?

The number is registered on my dad Id. He is out of station how can I get it resolved? And need location of Aircel office in Hyderabad.
One in retiboli closed.

I[censored]nable to run services properly sell it to other network and leave us. Don't waste our time and money...

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Comments

Pavan Kothlapur

from Hyderabad, Telangana

I got a response that the number is not in there records even after me recharging the number and sending port SMS. Also I have got multiple OTP pins for unknowns services. Now I doubt they gave same number to other user. So after receiving email from Aircel, I again tried for port number request, they again sent Aircel is not going to close services SMS in place of port number.

Aircel Customer Care's response, Feb 15, 2018

Verified Support

Dear Pavan,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

Pavan Kothlapur's [Complaint's author] reply, Mar 19, 2018

Issue isn't resolved