[Resolved] Aircel — unable to send port message. have been trying for 20 days.

vishal.upad008

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302025

Hello,

I am unable to send port message to 1900. It shows sending and after 5 minutes or so, it says sending failed without any error message. I have been trying this for last 20 days with same result. The message format is:
Port 968*

I am able to send normal messages, but not the port message.
I called the customer care and they said it will be resolved in 48 hours, which i know is a complete lie as this isn't a new issue.
Aircel is trying to be oversmart by not allowing it's customers to send port message as this issue has been reported several times on several forums for over a year.

Please provide me upc code.

Regards,
Vishal

My number which i want to port is [protected]

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Feb 25, 2018

Complaint marked as Resolved

The issue might have been due to tremendous load on servers and lack of infrastructure. Issue got resolved after few days of complaining here. Tried yesterday and message was sent successfully.. got the UPC code today morning..

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Aircel Customer Care's response Dear Vishal,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Feb 14, 2018

Updated by vishal.upad008 Hello,

I had already specified the format of message. Nevertheless, following is the format of sending the message:

PORT [protected]

and sending it to 1900.
I don't get any error message, just sending fails after 4-5 minutes.
Attaching the screenshot.

Thanks

Verified Support

Feb 17, 2018

Aircel Customer Care's response Dear Vishal,

We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest. Kindly visit any nearby Aircel store for better assistance.

Warm Regards,
Aircel Social Media Team

Feb 17, 2018

Updated by vishal.upad008 What do you mean by "that particular area"? I am living in Jaipur city, not in a village.
All messages, except the port message are being sent.

Is that a problem of "that particular area"? Can port message be sent ONLY from some specific/pre-defined areas?

You can simply provide me UPC code.
What's there that only Aircel store people can assist, which you people can't?

Feb 23, 2018

Updated by vishal.upad008 Could you please revert on this? Or you guys don't have any answer?

Feb 25, 2018

Updated by vishal.upad008 Message sending problem resolved.. Got my UPC code :)
Apologies for the hard words said..
Sad to depart from Aircel after being a long time customer, but needs to mold with the changing time.. All the best.. !!!