[Resolved]  Aircel — unable to send port message to 1900 - customer care is useless

Since 15th september 2017, i have been trying to send port message to 1900 from my current aircel number (I want to port our of aircel to another service provider), but i have constantly been getting the error message "not sent. Tap to try again." i then called up aircel customer care on 16th september'17 to know about what is going on. I was told it should work but he has highlighted this number to his senior. I should be able to send the message in 24 hours. I still couldn't send the message till 18th sep'17. I again called up aircel on 18th sep'17, and i was again told the same thing that my number has been highlighted and i should get the mnp code on my number. This time i asked them to provide me the service request number. But they said that they do not have a service request number since they have not raised a complaint for this. They have just highlighted the number to their senior and that i should receive the mnp code as sms on my number within 24 hours.
I called up customer care again after 24 hours since i had not yet received the promised mnp code sms yet from aircel. This time the customer care representative tells me that there is a problem in their system and hence messages to 1900 are not going. But gave me a workaround - asked me to register my aircel number to any other network and then send the port message to 1900. I checked with the guy if we can just select any other network and it allows to register the aircel number? He replied with a yes on that. I asked him why was the system problem not told to me in two previous calls by other representatives. He told me that they don't tell everyone this solution - they are telling me this now since i was calling for the 3rd time. Also, it seems he himself had tried the same trick. He really did not have any proper answer to why the customer care representatives on the previous two calls did not say anything about the system issue.
Obviously registering on any other network failed. So still couldn't send the message.
I again called up this morning to check on the same. Now the smart guy tells me that there was some system issue yesterday, and that is why i couldn't send any message to 1900. I then corrected him and told him that i have been trying to send this message since 1 week now. Plus i checked internet and it seems people have been reporting the same issue with aircel since atleast february 2017. He then says i will now receive an sms very soon. This time i persist that raise a complaint and give me the complaint number. He says "oh complaint number?". Blabbers some 4 digit number - to which i say "just a moment, let me make a note". Before i could even finish my reply, he had put my call on hold - i could hear the same repeating messages that we hear when they put your call on hold!! All this while my call was being charged at 50 paise for 3 minutes. For sending the message to 1900 i had recharged for rs 10 - which i think i will soon finish by just talking to these customer care representatives on a daily basis. Even after the daily mental harassment, i don't think i will ever get this issue resolved.
Is it justified to not let customers go out and not provide them with good service too? Gundaraj?