Aircel — Unauthorized subscription by aircel

Address:

700033

Unauthorized subscription of pocket store fortnightly = rs. 49/- gone for unauthorised subscription without my consent – mobile no. [protected], i want aircel should credit rs. 49.00 to my account. Really disgusting! Horrible! Just 2 days back, you reverted rs. 20 to my account for the same reason (Different subscription forcefully activated); again you activated pocket store fortnightly amounting to rs. 49.00 again without any consent.
Fade up with aircel, cheating and looting public’s money by activating some of their products without taking consent from the customer. My earlier balance was rs. 59.00 but now came down to rs. 10.00 due to this type of cheating money from their customers account. This time they have charged rs. 49.00 in one go by unauthorized subscription of pocket store fortnightly = rs. 49/- and my balance came down to rs. 59/- to rs. 10/-, without any confirmation from my end, whether i have agreed to subscribe or not. I can challenge aircel that you cannot show any sms or confirmation from my end that i have confirmed my subscription to that pocket store fortnightly.
What a fun! They don’t even take the trouble of interacting with the customer. One have to keep on calling 198, 6 # 3 then 9 to speak with the customer care for 20-25 times, hours after hours and always its busy. Most worst customer care in this mobile world. Plz help me so thay aircel would credit rs. 49.00 with immediate effect to my account. I did sms stop 155223, to stop the subscription; there they sent me sms “you are not subscribed to any vas services”. I asked for last two service request, the return message is so cryptic, it’s too difficult for a customer to read it out, what is written. I have got all the sms from aircel which could not be enclosed as there is no option to attach. It’s ridiculous, because aircel can start the subscription without consent and deducting my balance without intimating whether i would like to subscribe or not. This time, i think i should go to consumer forum if my complaint does not solve by aircel team.