Aircel — Unauthorized subscription was done and over charged

deleephnk

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Dear Sir,
iam Deleeph from chennai like to file a complaint Aircel Company due to, they are activated some links like Fashion/Glamour, Khelo India, Games club, Clip tube monthly without any information for which they raised extra bill for Rs.346/-when i called to customer care they accepted and send a complaint number. but after that there is no response from them and no update regarding the refund.

From: DT-AIRCEL
Dear Customer! Your Docket number 1-[protected] of Issue Billing nd Charging has been raised. Resolution expected by 03/30/2016 11:39:20.
2016/03/28 11:39:40am

From: DT-AIRCEL
Dear Customer, we acknowledge your concern and the reference number is 1-[protected]. We shall revert to you by 30/3/2016. Now download the mobile App
2016/03/28 11:56:07am
From: DT-AIRCEL
Dear Customer, Details of your last two service requests are :
1.SR#
1.SR#1-[protected] of Type:VAS charging Dispute is Open and closure date is[protected]
2.SR# 1-[protected] of Type: VAS_Subscription is Closed and closure date is[protected] of Type:{1} is {2} and closure date is {3}
2.SR#{4} of Type:{5} is {6} and closure date is {7}
2016/04/04 05:02:01pm

Thanking you
Deleeph NK
[protected]

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Deleeph(deleephnk),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Customer(deleephnk),

Thank you for reaching us at Social Care.

We have verified your account and found that the download request was initiated from your end through WAP mode on 9/4/2016. Hence, you were charged Rs.100 for the same and as per your request, the services has been deactivated. No reversal is applicable on this as charges are authentic.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

deleephnk

from Chennai, Tamil Nadu

dear concern,

the above said is not acceptable, if i have given request why should i make a complaint?? so u mean to tell that customer doesn't know to use mobile or your aircel connection for your information iam with aircel from 2010, why sudden for last two month all these issues are arising and for your information its not 100 rs/- am charged for 346rs. why should i pay if iam not used the service???

i have called customer care and cancel all my vat and deactivate it and they said they have done and give request number but again this month bill i was added with extra 346 rs. which shows how ur customer executives work. kindly give explanation for this.