Aircel — Unfair Call Charge from me, 120 INR for 12 seconds

Address:	Kolkata, West Bengal, 712203
Website:	www.aircel.com

Dear Sir, I placed an international call to a mobile phone at Bangladesh at 12:10 PM on 26 December, 2015; from my number, [protected]. I was aware that I had no international call rate cutter. Therefore the call rate should have been 12 INR per minute. I had 122 INR in my account at that moment. But the call was cut off after 12 seconds and I received a notification that my last call change was 120 INR for 12 seconds. I wrote a complaint email at their customer care department, regarding this matter on the very date, i.e. 26th December, 2015. They have replied via a mail on 27th December, 2015. They have told me, "INR 120 has been deducted from your Aircel account on[protected] for making an ISD outgoing call for duration of 12 seconds charges @ 10 rupees / second". And also told me, "We regret to inform you that, we are unable to process waiver for the deducted amount as the charges levied to your account are found to be correct." I have consulted their website for ISD rate. They have mentioned in their website that the normal call charge to Bangladesh is Rs.12 per minute. I have also called at their customer care representative about the normal call charge rate to Bangladesh. The rate is Rs.12 per minute. So, their explanatory mail doesn't tally with this information. They are misleading me with wrong information, either intentionally or mistakenly. I am attaching a copy of their e-mail. The money was deducted wrongly. The call charge was wrong as per the present ISD rate. So, I am requesting a full refund of the amount, i.e. Rs.120/- Thanking you, Binoy Majumder Serampore, Hooghly