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Aircel

Aircel — Unfair deduction of 128 from my account ([protected])

Address:277201
Website:www.aircel.com

Dear Sir / Ma'am,
I am pissed off the services provided by your company. On (06/04/2016, 05:39pm), an amount of ₹128 was deducted from my account balance saying that a 3G pack has been activated on my number. I would like to inform you that I have not subscribed to any of such internet packs and I use a basic mobile (Samsung GT-E2252) phone which does not support 3G internet at all. Prior to that, an amount of ₹67 was deducted twice for the same reason automatically.
Why would I subscribe to 3G packs when I don't need them. These packs are forcibly activated on my number whenever I recharge my account balance.
The other ridiculous thing is about your customer care services. I called multiple times on the complaint helpline 198 but the ignorant behaviour of your customer care agents is intolerable.
I was using AIRCEL for 2 years but now with a lot of grief I am informing you that I have to port my number to any other service provider because of your irresponsible behaviour towards your customers.
My mobile number is: [protected]
Good Bye!
Kanhaiya Mishra
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Comments

Dear Kanhaiya Mishra(kanhaofballia),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Hi Customer(kanhaofballia),

Thank you for reaching us at Social Care.

Our team tried your number, but it was not reachable and also the shared number is Non-Aircel.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply

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    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
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    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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