Aircel — Unfairly balance deducted

Address:

Khordha, Odisha, 751024

Sir/Maam, I recharged ₹50 on 27 or 28th october. They have deducted ₹3 before recharge So, I dialled 155223, it was not working. So, i called customer care they told that they didnt get the update. Again, I tried after 4 hours they told the same thing I thought its ₹3, lets not worry about that Then i used for internet & it was then ₹42 & recharged ₹5 net pack. So my balance was ₹37. Today I checked my balance. It is only₹2.13. I called customer care again They told that you are charged for xyz, which I dont know They told that there are 2 deduction ₹24 & ₹10. I can get the refund ₹10. But I cant get ₹24 I purchased your sim. You deducted money, in the other hand the customer care(she) told me to cut the line & one time cut the line from their side I tried various time before they usually always give the same reason that they didnt get the update And no sms for deduction came to me. So, Why I will worry & check my balance as i have ₹50. If they atleast gave me notification, i could check at the time How it is justice? And 155223 still not working from my sim Please refund asap