Aircel — Unnecessary balance deductions

AMJITH MA

from Ahmedabad, Gujarat

Address:	411027
Website:	Aircel

My balance is being deducted for no reason. First rupees 49 got deducted in the name of plan named 'Fortnight49' now on a daily basis rupees 9 is being deducted from my number in the name of PI9 auto renewal. The irritating part is the sheer ignorance of the customer care support staff. I have been calling them from last two weeks complaining baout the same. Every time thay reply that they have deactivated the service but they haven't done it yet. Another big blow to customers is that there is no option to deactivate the same manually without the assistance of customer care support staff. they have provided with *121*902#' which is of no use.

Second complain is that; I have availed SMS offer and the same is not yet activated(one week) but the balance has beed=n deducted.

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Amjith(AMJITH MA)

We regret for the inconvenience caused. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in