[Resolved] Aircel — Unnecessary calls and Legal notice even when i have disconnected the number

amitmahendru

from Mumbai, Maharashtra

Address:	Chennai, Tamil Nadu
Website:	aircel.com

Hello I am Amit Mahendru. I uses to have AirCel number [protected] when i was in chennai. I have shifted to a new city in February and hence i cleared my amount of January and sent a mail for disconnection of my number. Still since last 2 months i have been receiving calls to oay the amount for month of March and April even though i have not used that number since January. I have told the customer care many times that i have disconnected the number but still no measures were taken. I have the receipts and mail proofs as well. Please provide assistance as soon as possible.

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Jun 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 16, 2017

Aircel Customer Care's response Hi Amitmahendru,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

May 17, 2017

Aircel Customer Care's response Dear Amitmahendru,

We would like to inform you that we have checked your concern and found there is a disconnection request given on 29/3/2017. Also, we have checked the last 4 invoices of 5/2/2017, 5/3/2017, 5/4/2017 & 5/5/2017. There are usages in the two invoices of 5/2/2017 & 5/3/2017, hence you need to clear the bill amount of Rs.363/- pending against the two invoices. There are no usages in the next two invoices which can be nullified once the pending outstanding of Rs.363/- is cleared from your end.

Warm Regards,
Aircel Social Media Team