Aircel — Unnecessary decution money | |||||
hi sir i am customer of aircel and my number is [protected]..i am tired to contact customer support .. no solution from them..unnecessaryly my mobile balance is deducted..they told that i am downloading the video thats why my amount will be deducted..but actually i wont downlode a single video..please kindly check my details..and stop this unnecessary deduction...kindly solve my problem THANK YOU Was this information helpful? | |||||
Aircel customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
Comments
Hi snigdhasangeeta,
Sr. 1-[protected]
There have been below given value added service deductions which have happened to your account.
09th Oct '15- Rs.15 for Video download
09th Oct '15- Rs.15 for Video download
09th Oct '15- Rs.15 for Animation download
10th Oct '15- Rs.15 for Video download
12th Oct '15- Rs.15 for Animation download
We would not be able to provide any waiver for the downloaded content. Please ignore any chargeable links while browsing and also keep the pop up blocker as off in the handset settings to avoid such activations. It is suggested to you to change the homepage to anything else than the Aircel wap portal.
Regards,
Aircel Social Care Team
Sr. 1-[protected]
There have been below given value added service deductions which have happened to your account.
09th Oct '15- Rs.15 for Video download
09th Oct '15- Rs.15 for Video download
09th Oct '15- Rs.15 for Animation download
10th Oct '15- Rs.15 for Video download
12th Oct '15- Rs.15 for Animation download
We would not be able to provide any waiver for the downloaded content. Please ignore any chargeable links while browsing and also keep the pop up blocker as off in the handset settings to avoid such activations. It is suggested to you to change the homepage to anything else than the Aircel wap portal.
Regards,
Aircel Social Care Team
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in