[Resolved] Aircel — unsubscription of aarti connect

vikkicrazy

from Atraulia, Uttar Pradesh

Address:

Vaishali, Bihar, 844101

Hi,

I have not subscribed the aircel music connect service. But without any prior information for the past month i have been charged 21/per 10 days for my sim"[protected]" and today i received a message that i will be charged for next 10 days also. I am trying to call the customer care but in vein. I need to unsubscribe from the music connect service and the charged amount should be repayed to my account.

Thanks,
Lal deo pandey

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Aug 21, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Aircel Customer Care's response Dear Customer(vikkicrazy),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Jul 21, 2017

Aircel Customer Care's response Dear Customer(vikkicrazy),

We would like to inform you that there is a balance deduction (on 20/07/2017) of Rs 21 for VAS (LARIMI service) which was activated on 10/2017/2017 via IVR mode (with your due consent) on your Aircel number.
Therefore, the charges are found to be correct and we regret that no waiver is applicable for the same.

Further, if you wish to deactivate the same service, kindly dial 155223 from your Aircel number and follow the instructions.

Warm Regards,
Aircel Social Media Team