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[Resolved]  Aircel — Unusual Balance Deduction,and No Support from Customer care

Address:Lucknow, Uttar Pradesh

Dear sir, My name is Aayush Shukla.from Lucknow. 3 days ago I recived a Message "You are subscribed to TINY Tv" and suddenly 37 rupees were deduced from my account. i contected to Custmer care for my issue. they told me that the service will be deactivated and my money will be Refunded in 24hours. But it's been 3 days and i have no support from custmer care. they have blocked my number Preventing me to call for support...my no is:[protected]. Again Today's morning i Recharged to Rs.30 and got rs.25 as main Balance. again i recived the same message and Rs.5 was deduced.now i have no support from Custmer care.after being Irritated i contect To you... Please help Me to Get justice and Refund my money..
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Oct 1, 2018
Complaint marked as Resolved 
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Comments

Hi Aayush Shukla,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
Dear Aayush Shukla

As per our system records, Waiver of Rs 20 has been given to you. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this
matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social Care TeamEmail us at [protected]@aircel.co.in
Reply

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