[Resolved] Aircel Up East — Activation of vas services without customer approval

anoopbajpai

Address:

208021

My aircel up east mo no is [protected]. On 22 aug 16 at 2148 hr aircel has activated a pack of internet without my permission. However when i spoken to customer care they told that i have received a call by aircel at that time and pack has activated by that only. While neither i received nor make any cal or code. I have all record of msg as well as cal. Also i have recording of conversation with customer care. This is regular problem of aircel for activation of pack with customer permission. My other alternate no is [protected]. Plz resolve my issue.

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May 12, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Aircel Customer Care's response Dear anoopbajpai,

We would like to inform that there is a balance deduction on 22/08/2016 of Rs 9/- for ‘’PI 9” service pack which was activated on 22/08/2016 via USSD mode from your end on your Aircel number, and this is auto renewal service which is renewed till 23/08/2016 due to which amount deducted.

Therefore, charges are correct and no waiver is applicable for the same. Further, we would like to inform that if you wish to deactivate the same service dial *121*902# from your Aircel number.

Thanks and Regards
Aircel Social Media Team

Aug 24, 2016

Updated by anoopbajpai As per customer care of aircel I have received a call and replied on same day. However I have nt received any cal on that day. I have voice recording of same. If aircel has called me so provide me cal detail.

Verified Support

Aug 25, 2016

Aircel Customer Care's response Dear anoopbajpai,

We have re-escalated your issue to the team. We will share an update soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 26, 2016

Aircel Customer Care's response Dear anoopbajpai,

We would like to inform that deducted amount will be refunded soon.

Thanks and Regards
Aircel Social Media Team

Sep 01, 2016

Updated by anoopbajpai Dear aircel team
Till now I have not received the deducted amount. And once again same thing happens with me that day before yesterday Sms pack worth of 9 rs has been activated with out my permission. Nw it's too much with aircel. Nw it's time to leave the aircel services. Bt I vl nt leave in legal way.

Verified Support

Sep 01, 2016

Aircel Customer Care's response Dear anoopbajpai,
Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Sep 09, 2016

Updated by anoopbajpai Still my complaint is pending.